HMC Blog

Long Carry means each 50 feet or portion thereof carried in excess of the first 75 feet when, through no fault of the moving company, its unit of equipment cannot be placed 75 feet or closer to a stairway or other entrance of the dweling at wich the shipment, or component thereof, is to be picked up or delivered

This term means services that are extra to the basic moving process, such as: packing or unpacking, stair carrying, and special requests made by the client or by building regulations.

1. Total weight of the shipment to be moved.
2. The mileage (move distance) to your new home.
3. The number and nature of additional services you request – packing, furniture assembly and re-assembly, temporary storage, etc.

When moving to a new community with small children experts recommend to make a visit there before the move. At the same time do not make a surprise from it and listen to what your child say about that.

We Do Not Transport any live animals inside our trucks for a safety reasons. At the same time your pets will fill more comfortable traveling beside their owner.

If you are moving Long-distance, then we would not recommend to transport any of plants or perishable products, as the truck/container is not climate controlled. At the same time no one will watering the plants.

We Do Not Offer Insurance - what we have is Basic Liability Coverage and Full Replacement Value Plan.
Basic Liability Coverage: 
 

• $0.60 / pound
• Included Free of Charge

Example: A $4000 TV got cracked during the move. The weight of a tv is 15Lbs. The maximum mover liability for the TV will be $9.00

Full Value Replacement:
 

• Coverage up to $2,000,000
• Professional Claim Department

Example: Same $4000 TV got cracked during the move. We will open the claim for this damage and provide rather a replacement or fix the tv, if none is possible we will provide a compensation for the market price.

We are utilizing only heavy-duty moving blankets to protect all of your furniture. Thanks to our Hercules experience we have created our own packing techniques to offer 360 coverage for every item.

We Do Not Accept any perishable or frozen food inside the truck. Please give away or donate the perishable/frozen items.

Depending on the coverage you have, we will rather try to fix it, replace or provide compensation in accordance with the purchased value protection plan.

We are sorry to hear that something unsatisfactory happened! Please email us at claims@herculesmoving.ca with the details.

We are fully insured and bonded moving company. We are covered by the extensive corporate insurance.

During the booking process you will be provided with the pickup window, you also may specify the most comfortable time for you while speaking to your long-distance moving coordinator.

Rather you or your consignee have to present on the property during the pickup and delivery. In the case you will have a consignee, you must provide all consignee information prior to the pickup/delivery date. The reason behind is that you will have to sign the legal paperwork and inventory lists.

We prefer you to make a request at least 2 weeks in advance, however if you have an urgent matter - Don't wait, Give us a Call Now !

We definitely do! We use our trusted 3rd party carrier, to cover this part. The pickup date and delivery of your vehicle also could be aligned with your needs.

In the case the plans have changed, and you want to reschedule the move for an earlier or later date, please give a call to your long-distance moving coordinator and we will do our best to accommodate the changes.

Our estimates include all charges you will face while moving lon-distance. The tax rate payable is the Delivery Province Tax.

Before coming to your address we will take the weight the truck on a certified scale location. After we done loading your belongings we will take the weight again. The difference between Empty and Loaded weight is Your Shipment weight.

Our fleet is owned by Hercules Moving Company, however sometimes we do rent trucks from corporate rentals. Specifically when the shuttle service was not planned but needed.

Hercules Moving Company has a coast to coast network of secure storage facilities.

At the pickup date long-distance movers will prepare the inventory list as well as label every single item which goes inside the shipment. When we bring the items to the warehouse, your shipment will be loaded into the storage vault, which is exclusive per one client.

Consolidated trip means that during the transit the trailer/container might/will hold more than one shipment.

FTL - stand for Full Truck Load. This shipping term is used in moving industry when a client reserves the whole space of the trailer/container exclusively for his/her shipment.

Most of the time we offer door to door service or D2D, however we also can offer any other shipping terms upon the request.

Our Full Value Replacement Plan currently provides 3 options: $300, $600, $900 deductibles. The higher the deductible the smaller the RVP charge is going to be.